取消與退款政策 · Cancellation & Refund Policy

1. 預約與取消時間 · Booking and cancellation timing

學生最晚須於課程開始前至少 2 小時完成預約。已預約課程如需取消，也須於課程開始前至少 2 小時完成取消。 Students must book at least 2 hours before class. A booked lesson must also be cancelled at least 2 hours before class.

2. 課前 2 小時以上取消 · Cancelling 2+ hours before class

學生於課前至少 2 小時取消已確認課程時，系統會依平台規則將該堂課使用的 1 點退回學生點數帳戶，供後續重新預約使用。 When a student cancels a confirmed lesson at least 2 hours before class, the system returns the 1 credit used for that lesson to the student account for future booking.

3. 課前 2 小時內取消或未出席 · Late cancellation or no-show

為保留老師已排定的授課時間，課前不足 2 小時的學生取消、未進入教室或因學生端設備／網路因素未能完成課程，原則上不自動退回該堂點數。若有重大特殊狀況，可提出說明，由平台依個案及適用法令處理。 To protect a teacher’s reserved time, cancellations made less than 2 hours before class, student no-shows, or failures caused by the student’s device or network generally do not automatically return the lesson credit. Exceptional circumstances may be reviewed case by case under applicable law.

4. 老師取消、未到或老師端異常 · Teacher cancellation, no-show, or teacher-side issue

若因老師取消、老師未到，或可歸責於老師端而使課程無法正常完成，經確認後會退回該堂使用的 1 點。必要時平台可協助學生重新預約。 If a lesson cannot be completed because the teacher cancels, does not attend, or a teacher-side issue is confirmed, the 1 credit used for that lesson will be returned. The platform may help the student rebook when needed.

5. 平台或系統異常 · Platform or system issue

若因平台本身或平台指定之必要系統發生異常，使雙方均無法正常進行課程，平台會依實際情況安排補課、退回點數或採取其他合理處理方式。 If an issue with the platform or a required platform service prevents both parties from completing the lesson, we will arrange a make-up lesson, return credits, or take another reasonable action based on the circumstances.

6. 點數與付款退款 · Credit and payment refunds

尚未使用之點數若申請金流退款，我們會依實際付款方式、交易狀況與適用法令處理。已使用於完成課程的點數，原則上視為該次服務已提供；但服務瑕疵、爭議或依法應退款的情形不在此限。 Requests for monetary refunds of unused credits are handled according to the original payment method, transaction status, and applicable law. Credits used for completed lessons are generally treated as services already provided, except where service defects, disputes, or applicable law require otherwise.

7. 通訊交易的法定解除權 · Statutory cancellation rights for distance transactions

本平台的「課前 2 小時」規則是課程排程與點數自動退回規則，並不排除消費者依法享有、且不得以契約排除的權利。 The platform’s “2-hour” rule governs lesson scheduling and automatic credit returns; it does not exclude consumer rights that cannot legally be waived by contract.

依適用法令，部分通訊交易可能有法定解除權；若服務符合「一經提供即為完成之線上服務」等法定合理例外，且平台已依法告知並取得消費者事先同意時，可能不適用該解除權。實際情形仍依當時適用法令及個案判斷。 Under applicable law, some distance transactions may carry statutory cancellation rights. Where a service falls within a lawful exception, such as an online service completed once provided, and the required notice and prior consent have been obtained, that right may not apply. The actual result depends on the law and circumstances at the time.

8. 爭議處理 · Dispute handling

如對扣點、退款、老師未到或課程完成狀態有疑問，請儘速透過網站提供的聯絡方式提出課程日期、老師及問題說明。平台會查核預約與系統紀錄後處理。 If you have questions about credit deductions, refunds, teacher no-shows, or lesson completion status, contact us through the website as soon as possible with the lesson date, teacher, and issue details. We will review booking and system records before handling the case.